Shipping and Returns


All express orders placed before our 4PM Central Time cut off will go out the same day. We usually ship ground orders (free shipping) the same or next day, but if an order is especially urgent please contact us to make sure we can meet your deadline.

If you contact us to make arrangements, we can send urgent orders out until 6:00PM Central Time.

We ship by FedEx, UPS, DHL, and occasionally USPS.

We ship packages promptly and offer many shipping options. If you prefer an option that we don’t offer in our checkout options, just let us know and we will send an invoice with the correct shipping amount.

For a calculated fee we can make same day deliveries within the area of Austin, Texas through a courier service. We may be able to arrange for local pickup also.


Items purchased from Visionex Store can be returned for any reason within 30 days after purchase. If the return is requested because of an error on our part we will pay for return shipping. Otherwise return shipping is the customer's responsibility.


If you need a longer return period, we'd be happy to help. Just let us know before you purchase.

To initiate a return please email us: